We have answers.

Why should I consider Figure?

Whether you‘re just getting started or you’re releasing your 30th vintage, we can likely help, especially if you think your customers deserve better. We support the following sales models: open, allocations (group and individual), clubs (standard and customizable), in-person point of sale, and any combination thereof. We have the industry’s best allocation model, and after all these years customers still really love buying wine from our clients.

How much does Figure cost?

Check out our pricing.

How often do you update Figure?

Daily, weekly, monthly. We’re always at work improving features, coming up with new functions, and squashing any bugs.

Can you help me with data migration?

Absolutely. We’re more than happy to help you transfer customer, order, and product data from another commerce provider. 10 hours is included in our Onboaring fee. We charge $100 per hour for data transfer services beyond that. Typically data migrations can take 4-10 hours depending on a variety of factors. No one knows your data like you, so it's important you tidy up anything before your transfer, and that you spot check everything after!

Is Figure secure?

We employ 256-bit bank-grade security around everything we do, and at no extra cost, we take care of the SSL security on your commerce enabled website so you don't have to.

Where is Figure hosted?

All services run on secure high-performance cloud servers at our hosting partner Linode.

Can I build my website on a platform like Squarespace or WordPress, or with an outside designer or design studio (besides Offset) and still use Figure?

Sure! We’ve got several clients that do this very thing. We simply host your commerce site on a subdomain (ie. members.yourdomain.com) and you point links on your marketing site to the necessary sections.

Can I build my own website and integrate with the Figure API?

Yes. Check out the Figure Commerce API for more information.

What kinds of integrations do your offer?

Have a look at the various 3rd party integrations.

Can you build custom features for us?

Absolutely! Having worked with a wide range of wine businesses over the years, we know that operational nuances matter, and ready-to-wear software doesn’t always fit all. Whether to better mirror in-person sales strategies or to break new ground, some of our existing features in fact began as custom features. We love pushing the tech envelope, but we are also mindful that custom features are costly of both our resources and your budget, so we always like to proceed with caution. It’s not a hard and fast rule, but over the years we’ve found that it makes far more sense for everyone to spend time with the platform and each other before heading down the custom path.

What kind of support can I expect?

We provide general guidance (best practices), notes on features, and usage to help you make the most of Figure. This is available via Intercom, a support widget on every page of the Figure app. Simply chime in if you’ve forgotten how to do something, or need quick advice on a particular issues you’re facing. We’ll do our best to help guide you along. Core Support is provided for free with your account.

What is Premium Support?

Offered as an additional hands-on service, we charge $100-$200 per hour for Premium Support. This is available for those who require continual personalized attention and guidance with custom requests outside of the workflows of the existing Figure software parameters. Should you create internal customer service options outside of the workflows of the existing Figure software parameters, Premium support and Custom Feature Development services may be required to solve a particular request.

Some examples of what we consider Premium Support:

• Updating content on a page or section of your website
• Manipulating or importing data
• Creating a custom report or export
• Training a new employee on how to use Figure
• Helping set up an Offering
• Helping set up an Email
• Email list segmentation
• Shipment tracking imports
• Updating your shipping rates
• Merging customer accounts
• Updating product details
• Running custom actions against your data
• Restoring data (not always possible)

When you explain your situation, we will do our best to help resolve the issue, and inform you if Premium Support services are necessary.

Do you have an integration with QuickBooks?

Well, the greatest thing about QuickBooks is you can do anything you want. The worst thing about QuickBooks... you can do anything you want. As a result, seemingly every winery, bookkeper, and accountant does something different, making an automated QuickBooks integration next to impossible. Sorry folks. It just doesn’t work like you’d hope. Maybe one day, but if you need to get your sales data into QuickBooks, we recommend Transaction Pro.

How should I handle sales tax?

You can handle sales tax a few different ways. Ultimately it is your responsibility to maintain your tax data. You’ll be able to enter base state tax rates or fully integrate with ShipCompliant’s address level tax service. And due to a recent change in tax rules, we integrate with the Board of Equalization Tax API to get appropriate county level taxes across California.

What is CCPA / GDPR?

The California Consumer Privacy Act (CCPA) is a bill that enhances privacy rights and consumer protection for residents of California, United States. The General Data Protection Regulation 2016/679 (GDPR) is a regulation in EU law on data protection and privacy for all individuals citizens of the European Union and the European Economic Area. It also addresses the export of personal data outside the EU and EEA areas. We have been working on features to help support your compliance of these new laws.